lbm-store

1 HarbourFront Walk, SG 098585

Monday - Friday 09:00 - 17:00

lbmStore256@gmail.com
(65) 98537347

Contact with an expert

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We are actively processing your order. It usually takes some time for the order to be delivered, and the specific delivery time depends on your location and the shipping method you selected.

    Please check the following information:

    • Order Status: You can log into your account on our website to check the status of your order.
    • Estimated Delivery Time: If you need a more specific delivery time, please provide your order number, and we can help you check the latest shipping progress.

    If you have any other questions, feel free to contact our customer service team, and we will do our best to assist you!

    Do you deliver on public holidays?

    Thank you for your question!

    Delivery on public holidays may vary based on the shipping carrier and your location. Many carriers do not operate on holidays, which can lead to delays. We recommend checking with your specific carrier for their holiday delivery policies.

    Do you deliver to my postcode?

    To determine if we deliver to your postcode, please provide your postcode, and we’ll be happy to check our delivery options for you.

    Is next-day delivery available on all orders?

    Next-day delivery is not available on all orders. It typically depends on the specific items in your order, your location, and the shipping method chosen at checkout.

    For the most accurate information, please check the delivery options during the checkout process or reach out to our customer service team for assistance.

    Do I need to be there to sign for delivery?

    Whether you need to be there to sign for delivery depends on the shipping method and carrier used for your order. Some carriers require a signature upon delivery for certain packages, while others may not.

    If a signature is required and you're not available, the carrier may leave a notice for you to arrange a redelivery or pick up the package from a designated location.

    For specific details regarding your order, please check your tracking information or contact our customer service team.